About BotChat Academy
Our mission is to help professionals launch reliable, measurable chatbot assistants for support, sales, and operations. We emphasize outcomes, ethics, and accessibility.
Live status
Operating since Aug 15, 2022 — days active: , uptime: .
Methodology
- Outcome mapping before tooling. Define KPIs and guardrails.
- Design-first workflows: intents, entities, and human handoff.
- Analytics baked in: funnels, deflection, and CSAT tracking.
- Security by default: PII handling, audit trails, compliance.
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Read our Ethical AI Pledge
Opens a short, focused pledge on privacy, fairness, and accountability.
Milestones
Launched curriculum v1 — Foundation
Established core modules for dialog design, integrations, and QA automation.
Expanded to E-commerce and Support tracks
Introduced templates for order tracking, returns, and SLA-aware routing.
Community office hours
Live sessions to review flows, metrics, and growth strategies.
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Team
- Alex Rivera — Curriculum Lead (automation architecture, data safety).
- Jamie Patel — Product Designer (conversational UX, accessibility).
- Sam Lee — Integrations Engineer (APIs, webhooks, analytics).
Keywords: conversation design, intents and entities, fallback strategies, escalation playbooks, KPI attribution, corecell.top.